Privacy policy

AVOIRA operates this store and website, including the data, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). AVOIRA is powered by Shopify technology, which allows us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with it.

Personal information we collect or process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data that cannot identify you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including credit/debit card numbers, payment details, transaction data, and payment confirmation.
  • Account information, including username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to cart, save, purchase, return, exchange, or cancel.
  • Communications with us, including messages sent to customer support or other inquiries.
  • Device information, including device, browser, IP address, and network identifiers.
  • Usage information, including how and when you interact with the Services.

Sources of personal information

We may collect personal information from:

  • Directly from you (when you use our Services or contact us)
  • Automatically through the Services (cookies and similar technologies)
  • Service providers acting on our behalf
  • Partners or other third parties

How we use your personal information

We may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services (processing orders, payments, returns, and recommendations)
  • Marketing and advertising (sending promotional communications and showing relevant ads)
  • Security and fraud prevention (account protection, fraud detection, and secure transactions)
  • Customer communications (support, inquiries, and service updates)
  • Legal compliance (responding to legal requests and enforcing policies)

How we disclose personal information

We may disclose personal information to third parties in the following cases:

  • Service providers (payments, shipping, analytics, customer support, cloud storage)
  • Marketing and business partners (including personalized advertising via Shopify tools)
  • When you instruct or consent to such sharing
  • Within our corporate group
  • In connection with business transactions or legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Your data may be transferred and processed by Shopify and its partners in different countries. Shopify may also use data to improve its platform and services. For more information, you can review Shopify’s Consumer Privacy Policy and privacy portal.

Third-party websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Children’s data

Our Services are not intended for minors, and we do not knowingly collect personal information from children under the applicable legal age.

Security and retention

We take reasonable measures to protect your data, but no system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your rights and choices

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate data
  • Data portability
  • Opt out of marketing communications
  • Restrict or object to processing (in certain jurisdictions)
  • Withdraw consent where applicable

You can exercise these rights by contacting us through the contact details provided in the Services.

Complaints

If you have concerns about how we handle your personal data, you may contact us or file a complaint with your local data protection authority.

International transfers

Your personal data may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this website with a revised “Last updated” date.